Responsible gambling is essential: we offer practical tools (deposit limits, self-exclusion, reminders) and support resources to help you play safely. Get informed, set personal rules and seek help if gambling becomes a problem.
Introduction and commitment to responsible gambling
We are firmly committed to responsible gambling in France: awareness-raising, customisable limits, self-exclusion tools and links to professional help. Our priority is to prevent risky behaviour, clearly inform players and provide accessible support when gambling becomes problematic.
Protecting minors and age verification
Protecting minors starts with strict age checks and effective KYC procedures. To ensure responsible gambling, we use identity checks, refuse lists and staff training, while providing resources for families to prevent unauthorised access.
Self-assessment: Are you gambling responsibly?
Ask yourself: are you spending more than planned, thinking about gambling outside sessions, or borrowing to gamble? An honest self-assessment helps you practise responsible gambling. Use limits, take breaks and seek professional help if needed. Be honest with your answers.
Personal control tools (deposit, stake and time limits)
Personal control tools — deposit limits, stake limits and time limits — help you play safely. Set daily or monthly caps, limit your stakes and schedule regular breaks to support responsible gambling and protect your bankroll.
Self‑exclusion and cooling-off periods
Self‑exclusion and cooling‑off periods are powerful responsible gambling tools. For anyone feeling they are losing control, temporary or permanent self‑exclusion cuts access. Scheduling regular breaks helps regain perspective, limit losses and seek support services if necessary.
Session reminders and reality checks
Before each session, set a duration and a spending limit: an automatic reminder will end the session and help you stay in control. Perform regular reality checks — pause, assess your emotions, and ask yourself: is this still for fun? These actions promote responsible gambling both now and in the long term.
Protecting minors at home (filtering software)
Install parental filtering software on all home devices to limit access to gambling. Combine this with strong passwords and separate accounts. These measures strengthen protection for minors and complement our responsible gambling tools, helping families prevent early exposure.
Help, support and resource organisations
If gambling becomes a concern, contact specialist organisations: SOS Joueurs, Joue Responsable and local helplines. Seek professional support, self‑help groups or counsellors. Don’t hesitate to use our self‑exclusion tools and ask for help promptly to protect your wellbeing and practise responsible gambling.
Tips to stay in control
To stay in control, set clear limits: budget, time and frequency. Activate caps and reminders, talk to someone close to you and take regular breaks. If you feel you are losing control, use self‑exclusion and seek professional help. Always practise responsible gambling.
Contact us for help
If you need help, contact our dedicated team available 24/7 via live chat, email or phone. We offer confidential support, advice on self‑exclusion tools and referrals to professional services. Your wellbeing is a priority; don’t hesitate to ask for help with responsible gambling.
